Home/Delivery and returns
Delivery & returns
What delivery costs, and how to send something back
£6.95
Parcels
Free on orders over £150
£45
Furniture in London
Inside the M25, two people
£85
Furniture, rest of Great Britain
England, Wales and mainland Scotland
Free
Collection
From our London showroom
Delivery in detail
| What | Where | Price | How long |
|---|---|---|---|
| Lamps, ceramics, textiles, ready made curtains | UK mainland | £6.95, free over £150 | 3 to 5 working days after dispatch |
| Furniture | Inside the M25 | £45 | Booked by phone, usually within 7 days of dispatch |
| Furniture | Rest of mainland Great Britain | £85 | Booked by phone, usually within 10 working days |
| Any order | Highlands, islands, Northern Ireland | Quoted by email | Agreed with you before you pay |
| Any order | Collection from 8 Lovett Way | Free | At a time we agree |
When parcels and furniture are ready on the same day, they travel together and you pay the furniture price only. We do not deliver outside the United Kingdom at the moment.
On the day of a furniture delivery
- The evening before
We ring or text you with a two hour window.
- Half an hour out
The driver calls, so you are not waiting by the door.
- At your home
Two people carry the piece to the room you choose, up any number of stairs, and set it level.
- Before they leave
Check it over with them. Blankets and card go back on the van; nothing is left in the hall.
Returns
You have 14 days from the day your order arrives to tell us you want to cancel, for any reason. This applies to every stock item in the shop.
Tell us
Email [email protected] with your order reference and what you are sending back. A clear message is enough; there is no form.
Send it back
Return parcels within 14 days of telling us, unused and well packed. We can collect furniture for the same price as delivery, or you can use your own carrier.
Refund
We refund the item and the standard delivery charge within 14 days of receiving it, to the card you paid with.
Exceptions
- Curtains and blinds made to your measurements, once cutting has started.
- If an item comes back handled more than you would in a shop, we may reduce the refund to reflect that.
Questions we get asked
Something arrived damaged. What happens now?
Take a photo of it, and of the packaging if you still have it, and email us as soon as you can. We collect the item at our cost and send a replacement or refund you in full, whichever you prefer.
Will the sideboard get up my stairs?
It is 160 cm long, 42 cm deep and 72 cm high. Measure the narrowest turn of your stairs and the door frames and send us the numbers before you order. If we think it will not fit, we will say so.
Can I change the delivery date?
Yes, free of charge, up to two working days before the booked date. After that we may have to charge for a second attempt.
Can you take my old furniture away?
Not at the moment. Our team takes away the packaging from your delivery, but we are not licensed to remove household waste.
